Automotive SAP SD Support Intern

Duration: 6 Weeks  |  Mode: Virtual

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This virtual internship offers a hands-on experience for students with no prior work experience in the automotive sector. As an Automotive SAP SD Support Intern, you will learn the fundamentals of the SAP SD Course while contributing to the efficiency of the automotive sales and distribution process. Your responsibilities will include assisting with the documentation of sales processes, data entry, and basic reporting tasks using SAP SD tools, under the supervision of experienced professionals. You will also support the integration of sales and customer service data, help troubleshoot technical issues related to the SAP SD module, and participate in training sessions designed to enhance your knowledge of digital sales systems. This role is well-suited for individuals interested in merging technical and operational skills in the automotive industry.
Tasks and Duties

Task Objective

This week's task is designed to familiarize you with the foundational elements of SAP SD within the automotive industry. You are required to analyze, document, and design a comprehensive blueprint of the sales and distribution process tailored to automotive operations.

Expected Deliverables

  • A DOC file containing a detailed process architectural plan for Automotive SAP SD.
  • Diagrams and flowcharts illustrating key processes such as order-to-cash, pricing, and returns.

Key Steps to Complete the Task

  1. Research: Begin with thorough research on the SAP SD module with focus on automotive industry practices. Utilize publicly available resources such as white papers and case studies.
  2. Analysis: List all significant processes and sub-processes specific to automotive sales, including customer order management, pricing strategy, credit management, and after-sales services.
  3. Design: Create flow diagrams and detailed process maps. Document how each stage interacts within the overall system architecture.
  4. Documentation: Compose a DOC file that organizes your findings into clear sections, providing both graphical and textual explanations.

Evaluation Criteria

  • Detail and Clarity: The document must be well-structured, logically displaying all process steps.
  • Relevancy: The proposed architecture should be fully relevant to automotive industry practices utilizing SAP SD.
  • Accuracy: Ensure correct terminology and adherence to standard SAP SD practices.

This task is estimated to take between 30 and 35 hours. Ensure your DOC file is complete and self-contained, leveraging only publicly available data.

Task Objective

This task requires you to propose a detailed configuration strategy for SAP SD tailored to automotive business needs. Your role is to craft a document that outlines how specific SD configuration settings can be customized to align with the unique requirements of automotive sales and distribution processes.

Expected Deliverables

  • A DOC file that identifies key configuration areas and includes a step-by-step customization proposal including sample configurations for sales orders, pricing procedures, and delivery blocks.
  • Annotated screenshots or flow diagrams illustrating the configuration process (conceptually, not necessarily from an actual system).

Key Steps to Complete the Task

  1. Requirement Analysis: Identify critical areas in SAP SD that require customization for a smooth automotive sales process.
  2. Documentation of Configurations: Propose settings around order processing, pricing, taxation, and delivery logistics.
  3. Design Diagrams: Create visual aids such as configuration images or process flows, detailing each step.
  4. Proposal Writing: Draft your proposal in a DOC file, ensuring clarity in how these configurations address common challenges in automotive distribution.

Evaluation Criteria

  • Completeness: All relevant SAP SD configuration areas should be addressed.
  • Practical Applicability: Recommendations must be realistic, innovative, and appropriate for the automotive industry.
  • Clarity and Structure: The document should be well-organized, with a clear structure and logical flow.

This assignment is designed to take around 30-35 hours. The final DOC file should be self-contained and comprehensive, making use of publicly available references only.

Task Objective

This week's challenge focuses on simulating the end-to-end sales order processing cycle using SAP SD principles, specifically oriented towards automotive sales. You are tasked with creating a detailed scenario that covers all stages, from initial customer inquiry to order fulfillment and billing.

Expected Deliverables

  • A DOC file that documents the entire sales order process in a scenario-based narrative.
  • A series of diagrams or flowcharts that visually represent the process flow, exceptions, and decision points.

Key Steps to Complete the Task

  1. Scenario Development: Create a realistic automotive sales scenario incorporating customer inquiry, order placement, pricing, discounts, logistics, and invoicing.
  2. Process Mapping: Diagram each step of the order processing cycle, clearly illustrating data flows and decision nodes.
  3. Identification of Exceptions: Document common challenges such as price discrepancies or order cancellations and propose SAP SD solutions.
  4. Document Composition: Compose a detailed narrative in a DOC file, integrating process maps, tables, and bullet lists to provide a clear overview of the simulated process.

Evaluation Criteria

  • Scenario Realism: The simulated scenario should be detailed, realistic, and reflective of everyday challenges in automotive sales.
  • Comprehensiveness: All stages of the order processing cycle must be captured, along with contingency handling.
  • Presentation: The DOC file should be well-organized, easy to follow, and visually engaging with diagrams and narratives.

The work schedule is estimated at 30-35 hours. The final delivered DOC file must maintain a self-contained structure using only publicly accessible data references.

Task Objective

This assignment requires you to delve into common issues encountered in SAP SD support, specifically regarding automotive sales. Your task is to identify, document, and propose standardized troubleshooting procedures for typical issues such as pricing errors, order rejections, and delivery mismatches.

Expected Deliverables

  • A DOC file that outlines a comprehensive troubleshooting guide, including step-by-step resolution methods for identified issues.
  • Flow diagrams or decision trees that illustrate the troubleshooting pathways for problem resolution.

Key Steps to Complete the Task

  1. Issue Identification: Research public resources to identify common SAP SD problems in automotive contexts.
  2. Documentation: For each issue, define the problem, impact, root causes, and potential remedial actions.
  3. Flowchart Creation: Design visual aids to represent troubleshooting procedures and decision flows.
  4. Compilation: Assemble your findings into a clearly written DOC file with distinct sections for each type of issue and resolution strategy.

Evaluation Criteria

  • Depth of Analysis: Each issue should be thoroughly analyzed including cause and resolution.
  • Clarity: The troubleshooting guide must be logically structured and easy to follow.
  • Utility: Proposed solutions should be practical and applicable to real-world SAP SD challenges in the automotive realm.

This task should take approximately 30-35 hours. Please ensure that your DOC file is self-contained and built entirely using publicly available information sources.

Task Objective

The focus of this task is to perform an integration and data flow analysis within the realm of SAP SD, particularly in an automotive setting. You are expected to explore how SAP SD integrates with other modules such as finance, logistics, and production to create a seamless automotive sales process.

Expected Deliverables

  • A DOC file containing an integration report that includes data flow diagrams, process maps, and a detailed explanation of the integration points between SAP SD and other related modules.
  • Descriptions of key data exchange mechanisms and potential integration bottlenecks found in the automotive sales process.

Key Steps to Complete the Task

  1. Research and Identification: Identify all critical integration points between SAP SD and other enterprise modules using publicly available information.
  2. Mapping Data Flow: Create detailed diagrams for data flow that show how sales, finance, and logistics interact in an automotive sales context.
  3. Analysis: Analyze the potential challenges and propose methods to manage data inconsistencies or integration delays.
  4. Report Writing: Draft a comprehensive report in a DOC file with sections covering integration methodology, risk mitigation, and success factors.

Evaluation Criteria

  • Comprehensiveness: The report must cover all major integration points and data flows between modules.
  • Depth of Analysis: Provide a clear understanding of how integration impacts the overall process in automotive sales.
  • Presentation and Detail: The DOC file should be well-structured, with detailed diagrams and clear textual explanations.

This task is designed to require around 30-35 hours of work. Ensure your final deliverable is a self-contained DOC file using only publicly available data and not referencing any internal resources.

Task Objective

This task is intended to assess your ability to evaluate the performance of SAP SD processes used in automotive sales and to formulate improvement recommendations. You are expected to conduct a performance analysis of current practices, identify areas with inefficiencies, and propose innovative strategies for remediation and enhancement.

Expected Deliverables

  • A DOC file containing a full performance evaluation report. The report should include sections on key performance indicators (KPIs), a comparative analysis against industry benchmarks, and actionable recommendations for process improvement.
  • Graphical elements such as charts, graphs, and tables that clearly illustrate performance data and trends.

Key Steps to Complete the Task

  1. Data Collection: Use publicly available data to define a set of KPIs relevant to SAP SD processes in the automotive industry, focusing on aspects like order processing speed, error rates, and customer satisfaction.
  2. Analysis: Perform a gap analysis to compare the current process performance against identified benchmarks. Identify root causes for any performance issues.
  3. Recommendation Formulation: Develop a clear list of recommendations, providing detailed explanations on how each can improve overall performance. Include potential risks and benefits associated with each recommendation.
  4. Documentation: Assemble your analysis, findings, and recommendations in a comprehensive DOC file that is self-contained, detailed, and organized by topic.

Evaluation Criteria

  • Analytical Rigor: Evaluation criteria must be well-chosen and data-backed using recognized industry KPIs.
  • Solution Viability: Recommendations should be innovative yet practical for improving automotive SAP SD processes.
  • Report Structure: The DOC file must be complete, well-organized, and easily digestible, including visual aids for clarity.

This final task is expected to take 30 to 35 hours to complete. The deliverable must be a self-contained DOC file prepared exclusively with publicly available information and insights.

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