Tasks and Duties
Week 1 Task: Understand and Document a Business Process:
To get started with your virtual internship, the first task is to understand and document a business process. This will provide you with a solid grounding in how businesses operate and how various processes intersect. You'll need to select a business process from a publicly available case study or a well-known organization. Your task is to map out the process in detail, identifying the key steps, stakeholders involved, and the flow of information. The final deliverable should be a comprehensive DOC file clearly outlining the process and it should be designed in a way that a person without any prior knowledge about the process can understand it. Key steps include selecting a suitable process, conducting research, drafting the process map, and refining based on feedback. The evaluation will be based on the accuracy and completeness of the business process document.
Week 2 Task: Analyze Business Process Performance:
After understanding and documenting a business process, it's time to analyze its performance. Your task is to identify key performance indicators (KPIs) for the process you documented in Week 1, and analyze its performance based on publicly available data or hypothetical scenarios. You will summarize your findings in a DOC file, clearly stating the KPIs, your analysis method, findings, and recommendations for improvement. Key steps include identifying relevant KPIs, collecting and analyzing data, and making informed recommendations. The evaluation will be based on the relevance of the KPIs, the robustness of the analysis, and the feasibility of the recommendations.
Week 3 Task: Propose Process Improvement:
This week, you will leverage your understanding of the business process and its performance to propose improvements. Your task is to develop a detailed improvement plan for the process you've been studying. This plan should be presented in a DOC file and cover the current process issues, proposed improvements, expected benefits, and a plan for implementing and monitoring these improvements. Key steps include identifying process issues, proposing improvements, and developing an implementation plan. The evaluation will be based on the relevance of the identified issues, the feasibility of the proposed improvements, and the comprehensiveness of the implementation plan.
Week 4 Task: Develop a Business Case:
Building on your process improvement plan, this week you will develop a business case to justify your proposed improvements. The business case should be a DOC file that outlines the problem, proposed solution, benefits, costs, risks, and a persuasive argument for why the improvements should be implemented. Key steps include defining the problem and solution, estimating benefits and costs, assessing risks, and crafting a persuasive argument. The evaluation will be based on the clarity of the problem and solution, the accuracy of the benefit and cost estimates, the thoroughness of the risk assessment, and the persuasiveness of the argument.
Week 5 Task: Design and Document a New Business Process:
This week, your task is to design and document a new business process based on your proposed improvements. The new process should be presented in a DOC file, showing how it operates, who is involved, and how it achieves the proposed improvements. Key steps include designing the new process, documenting it, and explaining how it addresses the identified issues. The evaluation will be based on the clarity and completeness of the process design, the relevance to the proposed improvements, and the quality of the explanation.
Week 6 Task: Develop a Process Implementation Plan:
For the final week, your task is to develop a detailed implementation plan for your new process. This should be a comprehensive DOC file that outlines the steps required to implement the new process, who is responsible, the timeframe, and how to manage risks and issues. Key steps include developing the implementation steps, assigning responsibilities, estimating timeframes, and planning for risk management. The evaluation will be based on the comprehensiveness of the implementation plan, the appropriateness of the responsibilities and timeframes, and the effectiveness of the risk management plan.