Tasks and Duties
Week 1 Task: Draft a Detailed Itinerary:
As a Senior Trip Coordinator, one of your key responsibilities is to design detailed itineraries for the travel packages. For this task, design a 7-day travel itinerary for a group of German-speaking tourists visiting Berlin. The itinerary should include all necessary details such as places to visit, timings, travel arrangements, meals, cultural specifics, and more. Document your work in a DOC file. The evaluation criteria will include creativity, attention to detail, and feasibility of the itinerary.
Week 2 Task: Plan a Crisis Management Strategy:
In the travel industry, crisis management is an essential skill. For this task, imagine a scenario where a group of tourists you're managing are stranded due to a sudden transport strike. Draft a crisis management plan detailing how you would deal with this situation. Your plan should include communication strategies, alternative arrangements, and any other necessary steps. Document your work in a DOC file. You will be evaluated on your ability to manage stress, resourcefulness, and effective communication.
Week 3 Task: Develop a Customer Satisfaction Survey:
Ensuring customer satisfaction is crucial in the tourism industry. For this task, create a detailed customer satisfaction survey in German. The survey should include questions about the overall experience, accommodations, transportation, guide services, and any other relevant aspects. Document your work in a DOC file. You will be evaluated on your understanding of customer needs, translation accuracy, and comprehensiveness of the survey.
Week 4 Task: Create a Marketing Strategy:
As a Senior Trip Coordinator, you're often required to contribute to marketing efforts. For this task, design a marketing strategy to attract more German-speaking tourists to your travel packages. Include social media campaigns, promotional deals, collaborations, and other strategies in your plan. Document your work in a DOC file. You will be evaluated on creativity, understanding of the target audience, and feasibility of the marketing strategies.
Week 5 Task: Budget Planning:
Budgeting is a key aspect of trip coordination. For this task, prepare a detailed budget for a 7-day tour package for a group of 20 German-speaking tourists to Munich. Include all necessary costs such as accommodation, transportation, meals, guide services, and any other relevant expenses. Document your work in a DOC file. You will be evaluated on your attention to detail, accuracy, and ability to provide value for money.
Week 6 Task: Policy Review and Update:
Keeping up with industry standards and regulations is key for a Senior Trip Coordinator. For this task, review and update a policy document related to the rights and responsibilities of the tourists and the tour operator. The document should be in German. Pay attention to recent changes in travel regulations due to factors like COVID-19. Document your work in a DOC file. You will be evaluated on your understanding of the legal aspects, translation accuracy, and attention to detail.