Tasks and Duties
Objective
This task focuses on the initial phase of Design Thinking by developing an in-depth understanding of customer needs and challenges through empathy mapping and problem discovery. As a Virtual Design Thinking Innovation Intern, your objective is to identify a specific problem area faced by a public user segment and create an empathy map based on online research, interviews, and observations.
Expected Deliverables
- A DOC file that details your process and findings.
- Empathy maps and user personas based on your research.
- A clear problem statement with supporting evidence.
Key Steps
- Research and Preparation: Review publicly available resources that discuss user challenges in your chosen domain. Identify different segments and familiarize yourself with common pain points.
- Engage in Virtual Interviews: Conduct at least two virtual interviews or observe online forums to gather qualitative insights. Ensure you take detailed notes to capture emotions, motivations, and frustrations.
- Create Empathy Maps: Develop detailed empathy maps reflecting the feelings, thoughts, and behaviors of users related to the identified challenge.
- Define the Problem: Use the insights gathered to form a concise and accurate problem statement, outlining key issues and opportunities.
Evaluation Criteria
- Depth and quality of research and insight gathering.
- Clarity and detail in empathy maps creation.
- Strength and justification of your final problem statement.
- Coherence and structure of the DOC submission.
This task encourages you to immerse yourself in understanding the users’ perspective and laying a strong foundation for subsequent innovation challenges. Ensure that your DOC file is well-organized, professionally formatted, and free of errors.
Objective
The purpose of this task is to transition from problem discovery to creating innovative solutions. You will undertake extensive ideation sessions and brainstorming activities to generate a wide range of ideas that address the problem identified in Week 1. This stage of Design Thinking requires creativity combined with strategic thinking to ensure the concepts align with user needs.
Expected Deliverables
- A DOC file documenting your ideation process.
- A list of at least 10 innovative ideas including detailed descriptions.
- Visual aids such as sketches or concept maps (embedded within the DOC file) to support your ideas.
Key Steps
- Review and Reflection: Start by revisiting your findings from Week 1. Reflect on the empathy maps and problem statements to ensure your ideation is aligned with identified needs.
- Brainstorming Session: Engage in a structured brainstorming session. Use techniques such as mind mapping, SCAMPER, and the 6-3-5 method to generate a diverse set of ideas.
- Concept Development: Select 3-4 ideas that stand out and further elaborate on them. Include detailed descriptions, potential benefits, challenges, and user experience perspectives.
- Visual Representation: Create simple sketches or diagrams to represent each concept visually. Embed these images in your DOC file.
Evaluation Criteria
- Creativity and innovation in proposing solutions.
- Relevance and alignment of ideas with the identified problem.
- Clarity and detail in the explanation of concepts.
- Overall organization and presentation quality of the DOC submission.
This task is designed to push your creative boundaries while ensuring that all ideas remain grounded in user needs and potential real-world applications. Ensure that every idea is thoroughly explored and explained.
Objective
This week, you are tasked with developing a clear plan for how you would prototype one or more of the innovative ideas generated in Week 2. Although a physical prototype may not be feasible, your role is to outline a detailed virtual prototype and testing strategy that demonstrates how your concept can solve the identified user problem.
Expected Deliverables
- A DOC file outlining the complete prototype plan and testing strategy.
- A detailed description of the features and functionalities of your virtual prototype.
- Mock-up illustrations or diagrammatic representations that provide a visual outline of the prototype.
Key Steps
- Selection of Idea: Choose one promising idea from your previous task. Justify why this idea is most suitable for prototyping.
- Define Prototype Features: Detail the key features, user interactions, and expected outcomes of the prototype. Explain how these features address the user pain points highlighted earlier.
- Develop a Testing Strategy: Formulate a plan on how you would test the prototype virtually. Outline the testing phases, objectives, and methods (e.g., online surveys, A/B testing, remote user sessions).
- Visual Documentation: Use diagrams or flowcharts to illustrate the proposed prototype architecture and user journey.
Evaluation Criteria
- Comprehensiveness and feasibility of the prototype plan.
- Alignment of prototype features with the identified problem and user needs.
- Clarity and effectiveness of the virtual testing strategy.
- Quality and professionalism of the DOC submission.
This task challenges you to think deeply about how best to transition an idea into a testable model. Your DOC file should reflect a logical, user-centric approach, combining both creative and analytical thinking.
Objective
The final task is designed to wrap up the design thinking cycle by focusing on evaluation, iteration, and preparing an effective presentation strategy. At this stage, reflect on your prototype planning from Week 3 and propose a method for testing the prototype, gathering feedback, refining the concept, and finally preparing a cohesive presentation that encapsulates all phases of the process.
Expected Deliverables
- A comprehensive DOC file outlining the evaluation and iteration process, as well as your presentation strategy.
- An outlined plan detailing how user feedback will be obtained and utilized to improve the design.
- Suggestions for visualization techniques (such as slide decks or infographics) that will be used during the final presentation.
Key Steps
- Review of Prototyping Work: Revisit all documentation from previous tasks. Identify key points for evaluation based on the testing strategy suggested in Week 3.
- Feedback Collection and Analysis: Formulate a detailed plan outlining the methodologies for gathering qualitative and quantitative feedback from users in a virtual environment.
- Iterative Improvement: Detail how the feedback will be integrated into an iterative process to refine the prototype. Highlight specific areas of potential improvement.
- Presentation Plan: Develop an engaging and structured presentation strategy incorporating visual aids, a clear narrative arc, and key data points that cover all phases from discovery to iteration.
Evaluation Criteria
- Thoroughness of the evaluation and iterative improvement plan.
- Practicality and innovativeness in the proposed feedback collection methods.
- Effectiveness and clarity of the presentation strategy.
- Overall organization, detail, and professionalism in the DOC file.
This final assignment encourages you to consolidate your learning and deliver a robust, user-centered proposal that seamlessly integrates the entire Design Thinking process. The DOC file should serve as both an evaluative report and a guide for presenting your innovative work effectively, emphasizing a balance between analytical insight and creative expression.