Tasks and Duties
Objective
This task is designed to immerse you in the fundamental aspects of SAP SD Sales Order Processing and Configuration. You will explore the end-to-end process of order processing within SAP SD, understand master data setup, and configure sales documents in a simulated environment. The objective is to apply theoretical knowledge from the SAP SD course to practical scenarios, enhancing your understanding of order-related functionalities and system configurations.
Expected Deliverables
- A comprehensive DOC file report including a configuration strategy, detailed procedure of sales order processing, and simulated scenario analysis.
- A step-by-step configuration guide for sales orders, with explanations on how pricing, delivery, and billing processes integrate.
Key Steps
- Research standard configurations used in SAP SD sales order processing using publicly available documentation and SAP Help resources.
- Outline the sales order lifecycle from creation to billing and identify key configuration points.
- Detail the setup of master data necessary for order processing, such as customer and material data.
- Simulate a sales order processing procedure and propose a configuration strategy with screenshots or diagrammatic representations if possible.
- Document your process comprehensively in a DOC file with a clear structure covering objectives, steps taken, challenges, and solutions.
Evaluation Criteria
Your submission will be evaluated based on the clarity of your configuration guide, depth of analysis in simulating the sales order process, accuracy in the explanation of key configuration points, and the overall professional presentation of your DOC file. The work should reflect at least 30 to 35 hours of effort.
Objective
This task focuses on developing and evaluating pricing strategies within the SAP SD framework, with an emphasis on discount and surcharge configurations. Your goal is to design detailed pricing procedures and simulate various discount scenarios that are relevant in a retail sales context, merging theoretical concepts from your course with practical planning and execution.
Expected Deliverables
- A detailed DOC file report outlining the pricing strategy along with discount and surcharge configurations.
- A series of scenario analyses that demonstrate the impact of different pricing models on retail sales.
Key Steps
- Review the pricing procedure concepts from your SAP SD course, focusing on condition technique and condition records.
- Develop a pricing model that includes a variety of discounts, surcharges, and taxes applicable in retail sales.
- Simulate different transactional scenarios using publicly available case studies or hypothetical data.
- Explain each step taken in configuring the pricing strategy and illustrate how the conditions are determined and applied across the sales process.
- Compile your findings and configuration steps in a well-structured DOC file. Ensure to include an introduction, methodology, simulated examples, and a conclusive evaluation.
Evaluation Criteria
Your submission will be assessed based on the depth and accuracy of the pricing strategy, the relevance of the scenarios simulated, and the clarity and thoroughness of the report. The DOC file must reflect a coherent understanding of pricing configurations and should demonstrate diligent effort equivalent to a 30 to 35-hour project.
Objective
This task aims to integrate data analysis and reporting skills with SAP SD operations by focusing on the development of relevant sales performance reports and KPI dashboards. Your mission is to extract key performance indicators from simulated retail sales data, design an effective reporting structure, and propose improvements that would benefit strategic decision-making in an SAP SD environment.
Expected Deliverables
- A detailed DOC file report including the design and structure of your KPI dashboard.
- Explanatory text on the dependent variables, metrics selections, and visual representation suggestions.
Key Steps
- Identify critical KPIs for retail sales performance in an SAP SD context and back your choices with course content and public resources.
- Create a blueprint for a dashboard that visualizes these KPIs, ensuring it covers sales volume, order accuracy, delivery performance, and profitability.
- Discuss the design process, from data identification to the conceptual design of the dashboard layout.
- Develop simulated reporting scenarios illustrating how the dashboards would be used for decision making.
- Ensure all details, strategies, and design concepts are clearly documented in your DOC file, structured with sections for introduction, methodology, detailed design, and final analysis.
Evaluation Criteria
Your work will be evaluated on the innovation and relevance of your selected KPIs, the clarity of the dashboard blueprint, justification of design choices, and the overall organization of your report. The DOC file must reflect a comprehensive planning effort approximating 30 to 35 hours of work.
Objective
This task centers on the process optimization and risk management aspects in the context of SAP SD operations. Students are required to assess common challenges and risks within the retail sales cycle and propose process improvements that can help mitigate these issues. The task leverages both academic concepts and practical assessment techniques, requiring a structured approach to discuss system vulnerabilities and solutions.
Expected Deliverables
- A comprehensive DOC file report that outlines critical risk areas within the SAP SD sales cycle.
- A set of proposed process improvements accompanied by a risk mitigation strategy and justifications.
Key Steps
- Examine the sales cycle in SAP SD with emphasis on areas prone to delays, errors, or misconfigurations. Utilize course resources and public data for reference.
- Identify major risk points during sales order entry, pricing, delivery, and billing processes.
- Propose a series of improvements and optimization strategies based on risk assessment techniques.
- Support your proposed strategies with theoretical justification and relevant examples from public case studies.
- Document your analysis in a DOC file, including introduction, risk assessment methodology, detailed findings, and recommendations for process enhancements.
Evaluation Criteria
Submissions will be evaluated based on the clarity of risk identification, the feasibility of process improvements, robustness of the mitigation strategies proposed, and overall quality and organization of the DOC file. The level of detail should reflect an investment of 30 to 35 hours, with a well-articulated explanation for each proposed change.
Objective
This task focuses on the post-sales support processes and Customer Relationship Management (CRM) components within an SAP SD environment. The aim is to develop strategies to enhance customer satisfaction, manage after-sales service, and integrate CRM processes with sales operations. You will be expected to analyze the existing post-sales process, identify potential improvements, and formulate a comprehensive strategy for enhanced customer engagement.
Expected Deliverables
- A detailed DOC file report outlining your analysis of the post-sales process.
- A comprehensive strategy for integrating improved customer support and CRM with SAP SD operations.
Key Steps
- Analyze the role of post-sales support and CRM in an SAP SD environment, utilizing both course content and publicly accessible information.
- Outline the typical challenges encountered during post-sales service and how they affect overall customer satisfaction in retail sales.
- Design a strategy that not only addresses these challenges but also leverages SAP functionalities to streamline after-sales support.
- Include in your document a methodology section that covers data gathering (using hypothetical scenarios), analysis, solution brainstorming, and final strategy formulation.
- Compile all findings, strategies, and recommendations into a DOC file with clear sections such as introduction, problem analysis, solution proposals, and a conclusive summary.
Evaluation Criteria
Your work will be assessed on how thoroughly you understand post-sales challenges, the innovativeness and practicality of the CRM integration strategy, and the overall coherence and professionalism of the DOC report. The task must display detailed analysis and planning, reflecting approximately 30 to 35 hours of work.